Last updated: 12/AUG/2021

1. Introduction

Rose & Gingham (“us”, “we”, or “our”) operates roseandgingham.com (hereinafter referred to as “Service”).

 This delivery policy (“Policy”, “Delivery Policy”) govern your use of our delivery service provided by Rose & Gingham.

 By purchasing our products/services, you acknowledge that you have read and understood the Policy and agree to be bound by it.

 If you do not agree with (or cannot comply with) the Policy, then you can refuse to use our services.

2. Communications

By using our Service, you agree that Rose & Gingham can collect your contact details and pass them over to our third-party courier(s) to facilitate your deliveries. You also agree to provide accurate times for delivery so the courier can make a successful delivery on the first attempt. If you are not able to be reached by the courier at the pre-arranged time, then you will bear the cost of the second delivery attempt.

3. Delivery Times

 We ship our products after they are constructed and we DO NOT provide same day or next day deliveries.

4. Cash Payments 

The buyer is expected to have the EXACT amount of change when collecting the delivery.

5. Second Deliveries

 We DO NOT provide FREE second delivery services for our products. If the courier is unable to reach the buyer when he/she arrives at the buyer’s home after conducting the appropriate communication measures, then the shipping/delivery cost for that item(s) is forfeited and must be paid again if a second delivery is scheduled.

6. Returns

 The buyer will be responsible for the shipping/return of a suspected defective item. If there is a substantial defect caused by production, we will provide free delivery back to the buyer with a suitable replacement for the damaged product. Shipping/delivery costs are non-refundable.

7. Verbal Purchases

We do not accept transactions through the courier.